Customer satisfactions is our top priority, therefore we do offer a refund policy. We will accept returns and exchanges only if the pouches are unopened. Please read our Shipping & Returns policy for more information.
Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.
Once we ship your order you will receive an email with a USPS tracking code. You can directly track your order on the My Account section of our website, or directly at the USPS website.
Custom seizures are very rare, and your package will not get seized unless the products are scheduled under your countries laws. At times packages will get stopped for inspections, and are typically released within 2-3 days. For additional information regarding custom seizures, please read the Shipping & Returns policy
It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.
International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.
Yes, we do ship internationally. Please check our Shipping & Returns policy for more information.
Our packages are all shipped via USPS Priority mail, and the delivery is guaranteed within 2-3 days from the shipment date. If you are located in California, and you place your order before 1 PM, it is likely that you will receive it the next day.
Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 1 PM (PST).
We recommend that you store Kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.
Absolutely! Every batch is tested by a third party for heavy metals, chemicals, pesticides, bacteria, and pathogens. Contact us for more information.
Our products are carefully packaged in airtight, moisture resistant, resealable pouches.
Our shipping center is located in Huntington Beach, California.