Same day shipping available on orders placed before 11AM PST

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Our aim is to be a company that fulfills all customer needs throughout the process of providing new and exciting products in an easy, online platform. We are always trying to improve in every department to provide more convenience for our Kratom customers. View some of the most frequently asked questions we receive before you buy Kratom with a credit card and get in-depth answers!

QWHAT IS YOUR REFUND POLICY?

Customer satisfaction is our top priority, therefore we do offer a refund policy. We will accept returns and exchanges only if the pouches are unopened. Please read our Shipping & Returns policy for more information.

QIS MY CREDIT CARD INFORMATION SAFE?-> IS MY BANKING INFORMATION SAFE?

Yes, your connection to our website as well as your banking information is secured and encrypted with 128-bit encryption. None of your payment information is stored in our secure server when you buy Kratom with a credit card.

QHOW DO I TRACK MY ORDER?

Once we ship your order you will receive an email with a USPS tracking code. You can directly track your order on the My Account section of our website, or directly at the USPS website.

QWHAT IF MY PACKAGE IS SEIZED AT CUSTOMS?

Custom seizures are very rare, and your package will not get seized unless the products are scheduled under your countries laws. At times packages will get stopped for inspections, and are typically released within 2-3 days. For additional information regarding custom seizures, please read the Shipping & Returns policy

QWHAT IF MY PACKAGE IS DELAYED AT CUSTOMS?

It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.

QHOW LONG DOES INTERNATIONAL SHIPPING TAKE?

International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.

QDO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. Please check our Shipping & Returns policy for more information.

QHOW LONG DOES SHIPPING TAKE WITHIN U.S.A?

Our packages are all shipped via USPS Priority mail, and the delivery is guaranteed within 2-3 days from the shipment date. If you are located in California, and you place your order before 1 PM, it is likely that you will receive it the next day.

QHOW LONG DOES IT TAKE TO SHIP MY ORDER?

Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 1 PM (PST).

QHOW DO I STORE MY KRATOM POWDER?

We recommend that you store Kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.

QDO YOU LAB TEST YOUR PRODUCTS?

Absolutely! Every batch is tested by a third party for heavy metals, chemicals, pesticides, bacteria, and pathogens. Contact us for more information.

QHOW ARE YOUR PRODUCTS PACKAGED?

Our products are carefully packaged in airtight, moisture resistant, resealable pouches.

QWHERE ARE YOUR PRODUCTS SHIPPED FROM?

Our shipping center is located in Huntington Beach, California.

QWHAT IS KRATOM?

Kratom is also known as Metragyna Speciosa and is indigenous to Southeast Asia and northern parts of Asia.

QWHY SHOULD I BUY KRATOM PRODUCTS FROM SACRED KRATOM?

Sacred Kratom is a trusted source for premium Kratom powders, capsules, and extracts. Our products are third-party lab tested and come with a quality guarantee. Learn more about our products, shipping, delivery, and returns on our website or by reaching out to a Sacred Kratom representative!

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