Our shipping center is located in Huntington Beach, California.
- Where are your products shipped from?
- How are your products packaged?
- Do you lab test your products?
- How do I store my Kratom powder?
- How long does it take to ship my order?
- How long does shipping take within U.S.A?
- Do you ship Internationally?
- How long does International shipping take?
- What if my package is delayed at customs?
- What if my package is seized at customs?
- How do I track my order?
- Is my credit card information safe?
- What is your refund policy?
Our products are carefully packaged in airtight, moisture resistant, resealable pouches.
Absolutely! Every batch is tested by a third party for heavy metals, chemicals, pesticides, bacteria, and pathogens. Contact us for more information.
We recommend that you store Kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.
Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 1 PM (PST).
Our packages are all shipped via USPS Priority mail, and the delivery is guaranteed within 2-3 days from the shipment date. If you are located in California, and you place your order before 1 PM, it is likely that you will receive it the next day.
International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.
It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.
Custom seizures are very rare, and your package will not get seized unless the products are scheduled under your countries laws. At times packages will get stopped for inspections, and are typically released within 2-3 days. For additional information regarding custom seizures, please read the Shipping & Returns policy.
Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.
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