Where are your products shipped from?
Our shipping center is located in Irvine, California
How are your products packaged?
Our products are carefully packaged in airtight, moisture resistant, resealable pouches.
How do I store my kratom powder?
We recommend that you store kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.
How long does it take to ship my order?
Every order is processed within 24 hours after receiving the payment. We ship Monday – Friday and most orders are shipped the same day with the shipping cutoff at 2 PM (PST).
How long does shipping take within U.S.A?
Our packages are all shipped via USPS Priority mail, and the delivery is guaranteed within 2-3 days. If you are located in California, and you place your order before 2 PM, it is likely that you will receive it the next day.
Do you ship Internationally?
Yes, we do ship internationally. Please check our Shipping & Returns policy for more information.
How long does International shipping take?
International delivery typically takes 7-14 days. International delivery depends on several different factors, and for this reason we cannot guarantee it.
What if my package is delayed at customs?
It is unlikely that our packages are delayed at your customs, but if it does happen they are often released within 2-3 days. We make sure that proper paperwork is filed for every shipment, making the custom process a smooth one.
What if my package is seized at customs?
Custom seizures are very rare, and your package will not get seized unless the products are scheduled under your countries laws. At times packages will get stopped for inspections, and are typically released within 2-3 days. For additional information regarding custom seizures, please read the Shipping & Returns policy.
How do I track my order?
Is my credit card information safe?
Yes, your connection to our website as well as your credit card information is secured and encrypted with 128-bit encryption.
What is your refund policy?
Customer satisfactions is our top priority, therefore we do offer a refund policy. We will accept returns and exchanges only if the pouches are unopened. Please read our Shipping & Returns policy for more information.
Do you offer bulk discounts?
Yes we do offer bulk discounts. If you are looking to get in touch with us regarding wholesale pricing, please email us at firstname.lastname@example.org
I have additional questions, how do I get in touch?
If you didn't find your answer here, and have additional questions, please email us at email@example.com and a friendly customer service representative will respond to you in a timely manner.